Gain deeper insights by filtering feedback based on the user. Tailor your responses and actions for personalized customer experiences.

Effortlessly refine your search with filters for both user responses and segments. Identify patterns and trends to make data-driven decisions and drive continuous improvements.

Stay informed in real-time with automatic email alerts through our new Sendgrid integration. Receive notifications for new survey responses, enabling you to proactively engage and address their needs.

We value your feedback and are here to support you. Contact beltran@trackey.io for any assistance.

Our Slack integration offers a great way to keep your team in the loop and act on survey responses timely.

It allows you to receive notifications inside your Slack account whenever new survey data is available or when a user enters a segment in Trackey.

To set up your first alerts, follow the steps below.

1/ Go to the “Alerts” section of your Trackey account.

2/ Click on “Create Slack Notification” and give it a name, e.g. “Passive Users”

3/ Define when you want to receive an alert.

This week we have tackled one of the most important parts of the Trackey product, with our first integration.

Trackey’s Cloud Source integration allows you to easily track events and update user traits in Segment, based on Trackey survey responses.

Trackey relies on your data to create our hiper-segmented Surveys. The fastest way to get that data flowing into Trackey is using Segment with our webhook integration.

With the Trackey <> Segment integration, you can send qualitative insights collected from Trackey into your analytics, CRM, and marketing automation tools for deeper analysis and advanced user targeting.

This allows you to build a rich collection of zero-party data of your customers, which is crucial to your success in a privacy-first world.

After the integration, you will be able to create user segments with the data received!

Hey there,

Today, we're thrilled to introduce Trackey.

Trackey is a new customer feedback platform designed for product-led companies seeking accurate and actionable customer feedback.

It comes with ready-to-use survey templates, to help you understand, what your customers think of your product when they’re using it.

With Trackey, you can easily drill down into user feedback, correlate it with data from other sources (CRM, CDP or ESP) and surface new insights that can help you make better decisions.

Our integrations allow you to turn individual survey responses into real-time actions. Enrich your CRM records, trigger personalized campaigns, alert your sales and customer success team, and much more!

Be among the first to try out Trackey.io - the ultimate tool for obtaining accurate and actionable user feedback!

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The journey has just begun.